In order for the Gambling King to handle your complaint in the best possible way and with a favorable outcome for you, please follow the rules below:

1. Before submitting your complaint, please make sure of the following:

a) Check if the online casino is licensed, usually you can find a logo or the license number at the bottom of the page. We don't accept complaints regarding unlicensed casinos.

b) Please read casino's rules before you gamble online for real money:

• Terms & Conditions;
• Bonus Rules;
• Deposit & Withdrawal Limits;
• KYC Rules;
• Restricted countries.

c) Try talking it out with the online casino representatives before submitting a complaint to the Gambling King.

2. Proof:

Before submitting your complaint, take screenshots, take proof of the issue caused.

Gather tangible proof and submit it in your complaint, everything counts.

3. We accept complaints for the following issues:

• Deposits: deposit is not showing in player's balance;
• Withdrawal: casino is refusing withdrawal requests with strange or for no reason;
• KYC: casino is asking for too many identity documents OR refuses to validate the documents in an acceptable time period OR at all;
• Casino terms violation: online casino terms changed over night in their favor, to avoid payouts to gamblers;
• Account: casino closed player's account for no reason;
• Confiscation: casino confiscated player's real money for no reason;
• Bonuses: bonus not given to the player, bonus abuse, casino canceled player's bonus for no reason;
• Tournaments: tournament winnings not credited to the player;
• Software: casino games are rigged because they are not linked from the Game Providers but instead they are hosted locally;
• Customer support: rude customer support, not willing to help.

4. Patience

We understand you are very upset for the possible damage the online casino has caused you.

The Gambling King along with his trusted royal knights will need some time to investigate and communicate with the online casino in question. Not to worry, you will get updated as soon as possible.